Shipping policy

THE GOOD KIND

Last Updated: 29 Aug 2025
Company: TGK Foods Private Limited
Website: https://www.thegoodkindfoods.com
Address: No. C-14, 2nd Floor, KSSIDC, Veerasandra Industrial Estate, 2nd Stage, Huskur Road, Electronic City, Bangalore 560100, Karnataka, India

Overview

This Shipping & Delivery Policy outlines the terms and conditions for the delivery of products purchased from https://www.thegoodkindfoods.com (the "Website") operated by TGK Foods Private Limited ("we," "us," or "our").
By placing an order on our Website, you acknowledge and agree to abide by this Shipping & Delivery Policy. This policy is designed in compliance with Indian e-commerce regulations and consumer protection laws.

Shipping Coverage Areas

Delivery Locations
We currently ship across India to most serviceable locations through our trusted logistics partners. Our primary shipping coverage includes:

All Major Cities: Metro cities including Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, and others
Tier 2 & Tier 3 Cities: Most tier 2 and tier 3 cities across India
Rural Areas: Selected rural areas based on courier partner serviceability

Coverage Limitations

We ship to most addresses in India where our courier partners provide service
Coverage areas are subject to the serviceability of our logistics partners
Remote locations may have limited delivery options
Orders cannot be shipped to P.O. boxes or military addresses
International shipping is currently not available

Checking Serviceability

Enter your PIN code during checkout to verify delivery availability
If your location is not serviceable, you will be notified during the ordering process
For specific queries about serviceability, contact us at contact@thegoodkindfoods.com

Shipping Partners

Primary Logistics Partners
We work with reputed national courier partners to ensure safe and timely delivery of your orders:

Primary Partner: Leading national courier services
Secondary Partners: Regional logistics providers for extended coverage

Partner Selection

Our logistics partners are selected based on:

Reliability and track record
Coverage area and serviceability
Handling of food products
Real-time tracking capabilities
Customer service standards

Processing Time

Order Processing
Packages are generally dispatched within 2-3 working days after order confirmation.

Processing Timeline

Order Confirmation: Within 1-2 hours of successful payment
Order Preparation: 1-2 working days for inventory picking and packaging
Quality Check: All orders undergo quality verification before dispatch
Dispatch: Orders are handed over to courier partners within 2-3 working days

Processing Delays
Orders received under the following circumstances may experience processing delays:

After Business Hours: Orders placed after 4:00 PM (1600 hrs) will be processed the next working day
Weekends: Orders placed on Saturday evening or Sunday will be processed on Monday
Public Holidays: Orders during holidays will be processed on the next working day
Festival Seasons: During peak seasons, processing may take 4-7 working days
Stock Issues: Out-of-stock items may cause delays; you will be notified immediately

Delivery Timeline

Standard Delivery Time
Please allow 5-7 working days for your order to reach after dispatch.

Location-Based Delivery Times

Bangalore (Local): 1-2 working days
Metro Cities: 3-4 working days
Tier 2 Cities: 4-6 working days
Tier 3 Cities: 5-7 working days
Remote Areas: 7-10 working days

Delivery Schedule

Working Days: Monday through Saturday
Delivery Hours: 9:00 AM to 6:00 PM
Excludes: Sundays and public holidays
Special Arrangements: Alternative delivery times may be arranged in exceptional cases

Factors Affecting Delivery Time
Delivery times may be subject to factors beyond our control:

Weather conditions and natural disasters
Transportation strikes or road blockages
Regional festivals and local holidays
Courier partner operational issues
Government restrictions or lockdowns
Remote location accessibility

Shipping Charges

Free Shipping Policy
We provide free shipping for all orders above Rs. 500/- across India.

No hidden charges or additional fees
Valid for all serviceable locations

Exceptions

Special Handling: Certain products requiring special handling may incur additional charges (you will be notified before payment)
Express Delivery: Optional expedited shipping (if available) may have additional charges
Remote Locations: Extremely remote areas may require additional shipping charges (communicated during checkout)

Order Tracking

Tracking Information
As soon as your package ships, we will email you the package tracking information.

How to Track Your Order

Email Notification: You will receive tracking details via email upon dispatch
Website Tracking: Use the tracking section on our website
Courier Partner Website: Track directly on the courier partner's website
Customer Support: Contact us for tracking assistance

Tracking Timeline

Tracking Number: Generated within 24 hours of dispatch
First Update: Appears within 6-12 hours of pickup
Regular Updates: Every 24 hours during transit
Delivery Confirmation: Real-time notification upon delivery

Delivery Process

Delivery Attempts

First Attempt: Standard delivery during business hours
Second Attempt: Next working day if first attempt fails
Third Attempt: Final attempt with customer communication
Return to Origin: After 3 failed attempts, package returns to our warehouse

Delivery Requirements

Customer Availability: Someone must be available to receive the package
Identity Verification: Valid ID may be required for delivery
Address Accuracy: Ensure complete and accurate delivery address
Contact Information: Provide working mobile number for delivery coordination

Safe Delivery Practices

Package Inspection: Check package condition before accepting
Signature Confirmation: Delivery confirmation through signature or OTP
Contactless Delivery: Available upon request for safety reasons
Secure Handover: Packages handed only to authorized recipients

Cash On Delivery (COD)

COD Availability
The availability of Cash on Delivery depends on the serviceability of our courier partners in your location and if provided by The Good Kind.

COD Limitations

Location Dependent: Available only in select serviceable areas
Amount Limits: Maximum COD value limits set by courier partners
Verification Required: Orders may require additional verification
Service Charges: No additional COD charges from our end

COD Process

Order Placement: Select COD option during checkout
Order Confirmation: Verification call may be made for high-value orders
Delivery: Pay exact amount to delivery executive
Receipt: Obtain delivery receipt for your records

Special Products & Handlings

Bulk Orders

Processing Time: May require additional processing time
Special Packaging: Secure packaging for large quantities
Delivery Coordination: Advanced scheduling for bulk deliveries
Business Hours: Preferential delivery during business hours

Delivery Issues

Common Issues and Solutions

Delayed Delivery
- Track your package using the provided tracking number
- Contact customer support for status updates
- Weather or operational delays will be communicated
Package Not Delivered
- Verify delivery address and contact information
- Check with neighbors or building security
- Contact courier partner directly for investigation
Damaged Package
- Do not accept visibly damaged packages
- Report damage immediately to delivery executive
- Contact customer support within 24 hours for replacement
Incorrect Delivery
- Verify package details and tracking number
- Contact customer support immediately
- Do not accept packages not addressed to you

Reporting Delivery Issues

Email: contact@thegoodkindfoods.com
Response Time: Within 24 hours
Resolution: 2-3 working days for most issues

Failed Delivery Procedures

Reasons for Failed Delivery

Customer not available at delivery address
Incorrect or incomplete address information
Refused delivery by customer
Security restrictions at delivery location
Delivery location not accessible

Post-Failed Delivery Process

Notification: SMS/Email notification of failed attempt
Reattempt: Automatic rescheduling for next working day
Customer Contact: Direct communication for delivery coordination
Final Attempt: Last delivery attempt with confirmed availability
Return to Origin: Package returns after multiple failed attempts

Redelivery Options

Rescheduling: Coordinate convenient delivery time
Address Change: Update delivery address (if in same city)
Pickup Point: Delivery to alternate nearby location
Hold for Pickup: Package held at courier facility for customer pickup

Undeliverable Packages

Package Return Process
If a package cannot be delivered after multiple attempts:

Return to Warehouse: Package shipped back to our facility
Customer Notification: Email notification of return
Resolution Options: Refund or reshipment offered
Processing Time: 7-10 working days for resolution

Customer Responsibilities

Provide accurate and complete delivery information
Ensure availability during delivery attempts
Update address changes before shipment
Respond to delivery coordination calls/messages

International Shipping

Currently, we do not offer international shipping. We ship only within India to addresses serviceable by our courier partners.

Future Expansion
We are working on expanding our shipping capabilities to include international delivery. Updates will be communicated on our website and through customer notifications.

Force Majeure

We shall not be held liable for shipping delays or failures due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, floods, earthquakes, pandemics
Government restrictions, lockdowns, or regulatory changes
Transportation strikes, roadblocks, or logistics disruptions
Technical failures or system outages
Supplier or courier partner operational issues

In such cases, we will:

Communicate delays promptly to affected customers
Provide alternative solutions where possible
Offer order cancellation with full refund if necessary
Resume normal operations as soon as circumstances permit

Customer Responsibility

Accurate Information

Provide complete and accurate delivery address
Include working contact information
Specify any delivery instructions or restrictions
Update information for any changes

Availability

Ensure availability during standard delivery hours
Arrange for authorized recipient if unavailable
Respond to delivery coordination communications
Provide necessary identification for delivery

Package Receipt

Inspect package condition upon delivery
Verify contents before signing delivery receipt
Report any issues immediately
Retain delivery receipts for records

Contact Information

For any shipping-related queries, concerns, or assistance:
Customer Support:

Email: contact@thegoodkindfoods.com
Response Time: Within 24 hours
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Company Address: TGK Foods Private Limited
No. C-14, 2nd Floor, KSSIDC, Veerasandra Industrial Estate, 2nd Stage, Huskur Road, Electronic City, Bangalore 560100, Karnataka, India
Website: https://www.thegoodkindfoods.com

Modification To This Policy

We reserve the right to update, change, or modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website.

Significant changes will be communicated to customers via:

Email notifications
Website announcements
Order confirmation updates

Your continued use of our services after any modifications constitutes acceptance of the updated terms.

Compliance & Legal

This Shipping & Delivery Policy is designed in compliance with:

Consumer Protection Act, 2019
Information Technology Act, 2000
Indian Contract Act, 1872
E-commerce guidelines and regulations

All shipping and delivery activities are governed by Indian law, and any disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.

Acknowledgement

By placing an order on https://www.thegoodkindfoods.com, you acknowledge that you have read, understood, and agree to be bound by this Shipping & Delivery Policy. This policy forms an integral part of our Terms of Service and should be read in conjunction with our Return & Refund Policy and Privacy Policy.
Thank you for choosing The Good Kind. We are committed to ensuring your orders reach you safely and on time.