Refund policy

THE GOOD KIND

Last Updated: 29 Aug 2025

Company: TGK Foods Private Limited
Website: https://www.thegoodkindfoods.com
Address: No. C-14, 2nd Floor, KSSIDC, Veerasandra Industrial Estate, 2nd Stage, Huskur Road, Electronic City, Bangalore 560100, Karnataka, India

Overview

This Return & Refund Policy governs the terms and conditions for returns, refunds, replacements, and cancellations for products purchased from https://www.thegoodkindfoods.com (the "Website") operated by TGK Foods Private Limited ("we," "us," or "our").

By making a purchase from our Website, you acknowledge and agree to abide by this Return & Refund Policy. This policy is designed in compliance with the Consumer Protection Act, 2019, and other applicable Indian laws.

Return Policy

General Returns Policy

Purchases made from the online store of https://www.thegoodkindfoods.com cannot be returned after purchase. This is due to the nature of our food products which are consumable items and cannot be resold for health and safety reasons.

Exceptions to Returns Policy

We understand that there may be circumstances beyond your control that affect the quality of your order. Therefore, we offer the following exceptions:

1. Damaged Products in Transit

· We offer full replacement of products that might be damaged during shipping/transit

· Replacement orders are processed immediately after our customer support team validates the damage via communication over email or phone

· Photographic evidence of the damaged product and packaging may be required

2. Quality Issues

· We offer full replacement for products that have manufacturing defects or quality issues

· Products must be reported within the specified timeframe

· Our quality control team will assess each case individually

3. Wrong Product Delivered

· If you receive an incorrect product due to our fulfillment error, we will provide a replacement of the correct product

· The wrong product must be returned in its original packaging

Time Limit for Reporting Issues

Replacement Orders and Refunds will be processed only if the query is raised within 7 days of placing the orders. Any queries or concerns beyond 7 days from the order confirmation date will not be entertained.

Conditions for Replacement

To be eligible for a replacement, the following conditions must be met:

1. The issue must be reported within 7 days of order placement

2. Adequate photographic evidence must be provided (if requested)

3. Attach the invoice in case you reach out to us from any other email-id or mobile number other than the one used to place your order

4. Products must be in their original condition and packaging

5. The issue must be due to damage in transit, quality defects, or fulfillment errors on our part

What We Do Not Accept for Returns/Replacements

· Products that you simply do not like or change your mind about

· Products that have been consumed, used, or tampered with

· Products reported after the 7-day time limit

· Products damaged due to improper storage or handling by the customer

· All sale, discounted, coupon-based, and gift voucher purchases (unless damaged in transit or having quality issues)

Cancellation Policy

Order Cancellation Window

Any cancellations can be processed within 24 hours of placing the orders, by writing to us at contact@thegoodkindfoods.com.

Cancellation Process

1. Within 24 Hours: Orders can be cancelled free of charge by emailing us at contact@thegoodkindfoods.com

2. After 24 Hours: Orders cannot be cancelled once they have been processed for shipment

3. Order Confirmation: You will receive a confirmation email once your cancellation request has been processed

Orders We May Cancel

We reserve the right to refuse or cancel any order for the following reasons:

· Limitations on quantities available for purchase

· Inaccuracies or errors in product or pricing information

· Issues identified by our credit and fraud detection systems

· Technical errors on our website

· Force majeure events or circumstances beyond our control

If your order is cancelled by us after payment has been processed, we will initiate a full refund to your original payment method.

Refund Policy

Refund Eligibility

Refunds are provided in the following situations:

1. Order Cancellation: When you cancel your order within 24 hours of placement

2. Our Cancellation: When we cancel your order due to stock unavailability, pricing errors, or other reasons

3. Payment Issues: In case of duplicate payments or payment processing errors

Refund Timeline

Refund for cancelled orders will be processed to the original mode of payment within 7-10 working days.

Refund Process

1. Once a valid refund request is approved, we will initiate the refund process

2. Refunds will be processed to the same payment method used for the original purchase

3. The timeline for refunds may vary depending on your bank or payment provider:

o Net Banking: 5-10 working days

o Digital Wallets: 3-7 working days

o UPI: 1-3 working days

What We Do Not Refund

· Orders that have been shipped and delivered successfully

· Products that have been consumed

· Shipping charges (unless the return is due to our error)

· Cash on Delivery orders (COD orders are non-returnable and non-refundable)

Replacement Process

How to Request a Replacement

If you believe your order qualifies for a replacement, please follow these steps:

1. Contact Us Immediately: Email us at contact@thegoodkindfoods.com within 7 days of order placement

2. Provide Order Details: Include your order number and detailed description of the issue

3. Submit Evidence: Provide clear photographs of the damaged/defective product and packaging (if applicable)

4. Await Confirmation: Our customer support team will review your request and respond within 24-48 hours

Replacement Processing

1. Validation: Our customer support team will validate the damage/defect via email or phone communication

2. Approval: Once approved, a replacement order will be processed immediately

3. Shipping: The replacement product will be shipped to your original delivery address

4. No Additional Cost: Replacement orders are processed at no additional cost to you

Replacement Timeline

· Validation: 24-48 hours from the time of reporting

· Processing: Immediate upon validation approval

· Shipping: As per our standard delivery timeline

· Delivery: 3-7 working days (may vary based on location)

Cash On Delivery (COD) Policy

Important Note: COD orders are not returnable, non-refundable, and non-exchangeable except in cases of damage in transit or quality issues that are reported within 7 days of order placement.

Before accepting a COD order, please:

· Inspect the package for any visible damage

· Ensure you have received the correct products

· Report any issues immediately to our delivery partner

FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES

We shall not be held liable for any delays, cancellations, or inability to fulfill orders due to circumstances beyond our reasonable control, including but not limited to:

· Natural disasters, pandemics, or government-imposed restrictions

· Transportation strikes or logistics disruptions

· Technical failures or system outages

· Supplier issues or raw material shortages

In such cases, we will make every effort to communicate with you and provide alternative solutions, including order cancellation with full refund if necessary.

Customer Responsibility

As a customer, you are responsible for:

1. Accurate Information: Providing correct delivery address and contact information

2. Availability: Being available to receive the delivery or arranging for someone to receive it

3. Inspection: Checking your order upon delivery

4. Timely Reporting: Reporting any issues within the specified timeframe

5. Cooperation: Providing necessary information and evidence when claiming replacements

Quality Assurance

We are committed to providing high-quality products and maintain strict quality control measures:

· All products are manufactured following food safety standards

· Regular quality checks are conducted throughout the production process

· Products are packaged securely to prevent damage during transit

· We work with reliable logistics partners to ensure safe delivery

Limitation Of Liability

1. Our liability is limited to the replacement of products or refund of the purchase price

2. We are not liable for any indirect, incidental, or consequential damages

3. Our maximum liability will not exceed the amount paid for the specific product

4. We are not responsible for delays or damages caused by third-party shipping providers

Dispute Resolution

1. Internal Resolution: We encourage customers to first contact our customer support team at contact@thegoodkindfoods.com for resolution

2. Escalation: Unresolved issues can be escalated to our management team

3. Legal Compliance: All disputes will be handled in accordance with Indian consumer protection laws

4. Jurisdiction: Any legal disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka

Modification To This Policy

We reserve the right to update, change, or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. We recommend that you review this policy periodically to stay informed of any updates.

Your continued use of our Website and services after any modifications to this policy constitutes your acceptance of the updated terms.

Contact Information

For any questions, concerns, or requests related to returns, refunds, or cancellations, please contact us:

Customer Support Email: contact@thegoodkindfoods.com
Website: https://www.thegoodkindfoods.com
Response Time: Within 24-48 hours
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Postal Address:
TGK Foods Private Limited
No. C-14, 2nd Floor, KSSIDC, Veerasandra Industrial Estate, 2nd Stage, Huskur Road, Electronic City, Bangalore 560100, Karnataka, India

Acknowledgement

By making a purchase from https://www.thegoodkindfoods.com, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy. This policy forms an integral part of our Terms of Service and should be read in conjunction with our Privacy Policy.

Thank you for choosing The Good Kind. We appreciate your business and are committed to providing you with the best possible experience.